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general faq |
reservation
system faq
q:
what does ko mean?
a: son of
q: what kind of cuisine is it?
a: we try and serve delicious american food.
"ethnic
crossovers also occur when distinct elements
meet in a single recipe. this country is,
after all, a huge melting pot. why should
its cooking not illustrate the american
transformation of diversity into unity?" -
wolfgang puck
q:
what's on the menu?
a: each day we offer a tasting menu based
largely on market availability. we do not
offer any a la carte options but we will make
accommodations for food allergies. the
price of the menu varies according to it's
ingredients.
q: where do your ingredients come from?
a: we use local farms with sustainable practices
for as much as possible.
q: are there menu items for vegetarians?
a: we are working on a vegetarian menu and will
let you know when it's done.
q: are there desserts available?
a: yes.
q: do you have a corkage fee?
a: yes, $45
q: why are reservations taken at ko?
a: because the menu and style of service are
enhanced by set dining times
q: do you do take out orders?
a: no.
q: do you do delivery orders?
a: no.
q: do you do catering?
a: no.
q: do you have parking?
a: there's plenty of parking on the street or
in
parking garages (click here)
q:
how do i get in to ko?
a:
https://reservations.momofuku.com/ (this is
the ONLY way to get a reservation at ko)
q: may i make a
reservation for someone else?
a: no.
q: may i purchase a
reservation from someone else?
a: no.
q: may i sell my
reservation?
a: no.
q: why do you need
my credit card information to make an account?
a: we want to identify you as an individual with
a unique credit card number associated with a
unique email address.
this helps protect against reservation
scalpers and automated internet spiders that
could snap up reservations and then sell
what should be free.
we want the system to be fair and we figure
that just about everyone has a credit card
number and an email address.
we do not retain your credit card
information and we will never charge your
card. q:
why do we only take reservations for parties of
1,2 or 4?
a: this is a small restaurant with only bar
seating. we cannot accommodate large parties due
to space limitations.
q: why doesn't anyone answer the phone?
a: we have a very cool voice mail system that
emails your messages to the appropriate person.
we'll get your message on our blackberry/email
and get back to you asap. promise.
q: i need to cancel my reservation. what should
i do?
a: either the "cancel" link you received in
your confirmation.
q:
what happens to cancellations/is there a waiting
list/walkins?
a: cancelled reservations will
return to the reservation system. there is
no wait list and no walk ins.
q: can i make a reservation by phone?
a: no. sorry but we only take reservations
online.
q: what time do the next available day's
reservation times become available?
a: everyday at 10:00am the next available day
opens for reservations.
q: i am going to be late for my reservation.
what should i do?
a: unfortunately out of respect for the guests
coming in after you we can only hold your table
for 15 minutes. if you are going to be late you
should call (212) 500-0831 and leave a message.
q: how many reservations can i make per week?
a: we limit reservations to two per week.
q: i never received my confirmation email. what
should i do?
a: check your junk, spam, or bulk e-mail
filters.
q: can i make a reservation for someone else?
a: no, you are only supposed to make
reservations for you. we don't want to start
cross checking id at the door but we will notice
if one person is making reservations for others.
if that happens then we'll ask you to stop
because that's just not cool.
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