reservations faq
q: how do i get into ko?
a: this is the only way to get a reservation at ko.
q: may i make a reservation for someone else?
a: no. the person making the reservation must attend the meal.
q: may i purchase a reservation from someone else?
a: no. the person making the reservation must attend the meal.
q: may i sell my reservation?
a: no. the person making the reservation must attend the meal.
q: why do we only take reservations for parties of 1,2 or 4?
a: this is a small restaurant with only bar seating. we cannot accommodate large parties or parties of three due to space limitations.
q: can i change my party size?
a: no, we cannot increase party sizes due to space limitations, and we cannot decrease party sizes because our system is entirely automated. if you would like to change your party size, you must cancel your reservation and make a new one.
q: how many days in the future are available for booking online?
a: our calendar always shows seven days for dinner and 14 days for lunch this includes the current day. therefore, if you wanted to get a dinner reservation on the seventh you would log onto the site at 10am on the first. similarly if you wanted a lunch reservation on the 14th you would log onto the site at 10am on the first.
q: what time do the next available day’s reservation times become available?
a: everyday at 10:00am the next available day opens for reservations.
q: how do i know what’s available?
a: green check mark = available / red “x” = taken.
q: i clicked a green check but didn’t get the reservation, why?
a: reservations are given on a first come basis so you have to click fast, really fast. even if you see a green check mark you may not get the seat because someone else may grab it a split second before you.
q: i am going to be late for my reservation. what should i do?
a: unfortunately out of respect for the guests coming in after you we can only hold your table for 15 minutes. if you are going to be late you should call (212) 500-0831 and leave a message.
q: why doesn’t anyone answer the phone?
a: we have a very cool voicemail system that emails your messages to the appropriate person. we’ll get your message on our blackberry/email and get back to you.
q: i need to cancel my reservation. what should i do?
a: in order to cancel your reservation you need to click on the cancellation link in your confirmation email and enter your username and password. please note, to secure your reservation you must agree to the following terms and provide new and valid credit card information:
“i understand that although i may cancel my reservation at any time
if i cancel less than 24 hours in advance of my seating time
or do not attend my reservation i will be charged $150 per person.”
*we do not store your credit card information.
it is deleted 24 hours after your reservation time.
q: what happens to cancellations / is there a waiting list / do you allow walk-ins?
a: canceled reservations return to the reservation system. there is no wait list and we do not allow walk-ins.
q: can i make a reservation by phone?
a: no. sorry but we only take reservations online.
q: i never received my confirmation email. what should i do?
a: check your junk, spam, or bulk e-mail filters.
q: i forgot my password.
a: click on the “forgot password” link on the reservations’ home page.
q: how many reservations can i make per week?
a: we limit reservations to two per week.
q: how do i change my password?
a: log into the system and click on the “change password” link on the lower right.